Returns & Refunds

Last updated: June 8, 2026

We want you to love your jersey. If something isn’t right, here’s how returns and refunds work at JerseyVille Ghana.

Return window

You may request a return within 7 days of receiving your order.

Conditions

• The jersey must be unworn, unwashed and in its original condition with any tags and packaging.
• Proof of purchase (your order number) is required.

How to start a return

Message us on WhatsApp at 0557379888 or email info@jerseyvilleghana.com with your order number and the reason. We’ll guide you through the next steps.

Exchanges (wrong size)

Need a different size? We’re happy to exchange, subject to availability. The fastest way is to contact us on WhatsApp.

Refunds

Approved refunds are paid back to your original payment method (Mobile Money or card) within 3–7 business days of us receiving the returned item.

Non-returnable items

Jerseys customised with a name/number are non-returnable unless they arrived faulty or incorrect.

Faulty or wrong items

If your item is defective or not what you ordered, contact us within 48 hours of delivery and we’ll make it right at no cost to you.

Contact

JerseyVille Ghana · WhatsApp 0557379888 · info@jerseyvilleghana.com